Terms & Conditions, Delivery
DELIVERY & RETURNS
Deliveries within the UK only will be made by First Class Royal Mail post. All post to Europe and Rest Of World will be made by standard airmail Royal Mail post. The following is a rough guide to how long your order should take to arrive:
UK: 1-4 working days, Europe: 4-7 working days, USA / Canada: 7-14 working days, rest of world: 7-20 working days, depending on location.
PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.
Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up.
Undelivered Items
If your item(s) has not arrived, please check with us that your item(s) had been properly processed and sent successfully. We will consider an item(s) 'lost in post' if it hasn't reached you within 20 business days. We have to wait 20 business days for the package to be deemed 'lost' as this is the length of time Royal Mail wait until they confirm an item can be 'lost' and we can be refunded by them. In the extremely unlikely event that your item has not arrived within 20 working days, we will either re-send your item(s) or offer a full refund.
Order Cancellations
If you would like to cancel your order, please contact us on hello@elevaterecords.co.uk as soon as you can. We do process orders within 1-2 days after the order is made (subject to weekends and public holidays), so please contact us as close to making your order as possible or your item(s) may have already been dispatched.
Postal Charges
Our online store has a comprehensive weight-based system that charges you on the total weight of your order.
UK
Begins from £4.20 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.00 handling charge.
Europe
Begins from £5.16 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £1.50 handling charge.
Rest of World Zone 1
Begins from £7.56 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.
Rest of World Zone 2
Begins from £8.06 (dependant on product weight) then every time another product is added a new delivery charge will be processed (dependent on product weight). Shipping cost includes a £2.00 handling charge.
Customs and Import Duty Charges
Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK residents will not have to pay any customs or import duties.
Returns Policy
If you would like to return any item to us for any reason, please get in touch with us via hello@elevaterecords.co.uk and let us know about the issue. We will then decide what the best course of action should be; whether it be an exchange or a full refund.
Faulty goods
All goods sent out are thoroughly checked before dispatch. If you find goods to be faulty, we would ask you to first contact us for advice and then return the goods for inspection. When returning goods please include a note with your name and address along with the reason for return and any requests or comments. Wrap the parcel securely and return to the address below. We suggest using Royal Mail Recorded delivery to send the goods. We cannot accept responsibility for goods lost in transit to us. If a refund is made we shall endeavour to refund within 30 days. Any faulty goods will need to be inspected by the manufacturer before we take any action. If you have any queries or questions please Email us at hello@elevaterecords.co.uk.
TERMS & CONDITIONS
These are our terms and conditions and our privacy statement. Please read them with care.
We have created this privacy statement in order to demonstrate our firm commitment to confidentiality. All information remains with Elevate Records and is not passed on to any other company.
The following discloses the information gathering and dissemination practices for this web site.
Who We Are
The www.elevatrecords.co.uk website is operated by Shogun Audio Ltd, a company registered in England and Wales. Our company registration number is 6536985, our VAT registration number is 933650817.
Elevate Records are dedicated to providing our customers with a friendly and efficient online shopping experience which provides value for money. The Elevate Records team is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at hello@elevaterecords.co.uk.
Fill-in Forms
Our site uses an enquiry form for customers to request information, products and services. We collect contact information such as your e-mail address etc. All information remains confidential with Elevate Records and is not passed on to any other company. By establishing an Elevate Records account and each time you make a purchase through our site, you grant permission for Elevate Records to contact you at your email address and or telephone number regarding the purchase. Elevate Records collects personal information from you in an effort to market to you more effectively, facilitate your purchases and offer a more personalised online experience.
On some pages we may set a "cookie" so that information can be saved and retrieved by the web page. For example, multiple enquiries do not have to fill-in the same contact details each time.
Users may opt-out of receiving mailings at any time - see the choice/opt-out section below.
Choice/Opt-Out
Our site provides visitors with the opportunity to opt-out of receiving information from us by sending an e-mail to hello@elevaterecords.co.uk.
Data Quality/Access
This site gives visitors the following options for changing and modifying information previously provided by sending an e-mail to hello@elevaterecords.co.uk
Contacting the Web Site Owners
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact us at hello@elevaterecords.co.uk
Google Analytics
This website uses Google Analytics to help analyse how users use the site. The tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Elevate / Shogun Audio.
We will never (and will not allow any third party) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information via a fill-in form on our website.
Further information about cookies
The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages which explain how cookies work and how they can be managed.
If you have questions concerning our privacy policy, please use our contact details to discuss.
Digital Download Technical Support
If you have ordered a digital download, your download will become active as soon as payment has been processed and you can download your files using the download link within your shopping cart. You will have 3 tries in which to download something from your download link per item, after which the link will expire. If you experience problems downloading your files please contact us at hello@elevaterecords.co.uk and we will re-activate your download links.
If your downloaded files are corrupt or unusable, please contact us to let us know on hello@elevaterecords.co.uk and we will rectify the problem straight away.
Card Payment Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. We do not store debt / credit card information at Elevate Records, this is dealt with by our very secure online payment gateway Stripe.
Payment
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, or us or our authorised agents are unable to contact your card issuer, Elevate Records will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal. Elevate Records are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment. You further confirm that all account details supplied by you when you order goods are true and accurate.
Availability
All goods offered are subject to availability and Elevate Records reserves the right to withdraw any item without notice. Occasionally we will sell out of an item of stock and may receive orders before we can update the website. If you order an item that is out of stock we will inform you as soon as possible to offer a refund or an alternative item, if there is no contact within 5 working days we will dispatch your order and refund the item(s) that is missing. This does not affect your statutory rights.
Our Guarantee
All of our products come with a 7-day no quibble guarantee. If you need to contact us regarding a product sold to you by us, please email us on hello@elevaterecords.co.uk
Governing Law
This contract is subject to English law and the exclusive jurisdiction of the English courts. Your statutory rights are not affected.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
If you have any questions at all regarding the information above, please contact us at hello@elevaterecords.co.uk.